Refund policy
We want you to feel confident shopping with Lashes2Cute. Please review our return and refund policy before completing your purchase.
30-Day Returns
We accept eligible returns within 30 days of the date your order is received.
To qualify for a return, the item must be:
- Unused and unworn
- In its original condition and packaging
- Returned with all original tags, if applicable
Please contact customerservice@lashes2cute.com before returning an item. Returns sent without prior approval may not be accepted.
Final Sale Items
All sale items, clearance items, discontinued items, gift cards, and personalized products are FINAL SALE and are not eligible for returns, exchanges, or refunds.
Please review product descriptions, sizing information, photos, and other product details carefully before purchasing a final-sale item.
Sizing & Fit
Sizing and fit may vary depending on the product, hairstyle, head size, hair volume, and personal preference. A product not fitting as a customer expected does not, by itself, qualify the item as defective.
If you believe the size or specifications of the item you received are materially different from the description provided on our website at the time of purchase, please contact us so we can review the concern.
Incorrect, Defective or Misrepresented Items
If Lashes2Cute sends you the wrong item, you receive a defective product, or the product is materially different from its listing description, please contact us as soon as possible at customerservice@lashes2cute.com.
Please include your order number and photos of the item when applicable. We will review the issue and determine the appropriate resolution, which may include a replacement, store credit, or refund.
Refunds
Once an eligible return is received, inspected, and approved, your refund will be issued to your original payment method within 10 business days.
Your bank or credit card provider may require additional processing time before the refund appears on your account.
Original shipping charges are non-refundable unless the return resulted from an error by Lashes2Cute.
Route Protection Package
We strongly recommend keeping Route Protection on your order at checkout. Route helps protect eligible orders against loss, theft, or damage during transit.
If Route Protection is removed, Lashes2Cute is not responsible for packages that are lost, stolen, or damaged after shipment. Claims will need to be filed directly with the applicable shipping carrier, such as USPS or UPS.
Carriers may occasionally mark packages as delivered shortly before they actually arrive. If your tracking shows “Delivered” but you haven't received your package, we recommend waiting 24 hours and checking around your property, household members, and neighbors before beginning a claim.
Questions or Return Requests
Please contact:
customerservice@lashes2cute.com
Include your name, order number, and reason for contacting us so we can assist you as quickly as possible.
Thank you for shopping with Lashes2Cute 💕